Passengers of Aero Contractors who have faced a cancelled or delayed flight have a legal right to compensation. Under EU Regulation 261/2004, an airline is obliged to compensate passengers if there’s a significant disruption. Here, we’ll examine your rights and the actions you need to take to receive the compensation you deserve from the airline.
Aero Contractors Flight Delay or Cancellation Compensation
Before claiming the Aero Contractors compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Aero Contractors Compensation for Flight Delay
In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s important to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you land at your destination airport.
Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you may not always receive compensation for every flight delay. Aero Contractors is not obliged to pay compensation when extraordinary circumstances outside their control happen. This covers severe weather conditions, airport issues, or air traffic controller strikes. In these instances, you will usually not be compensated as it is not the airline’s fault.
Aero Contractors Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two factors: the distance of the flight and the duration of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Aero Contractors is not obliged to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Aero Contractors Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Aero Contractors is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Aero Contractors
If your travel plans have been affected by a flight cancellation or delay with Aero Contractors, it’s crucial to understand that you might be entitled to compensation under EU regulations. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws comprehensively and will do our best to get you your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of getting the compensation you’re entitled to. You may have plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Aero Contractors goes the extra mile to support passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Aero Contractors is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Aero Contractors offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Aero Contractors provides hotel accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When Aero Contractors cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This option is crucial for minimizing travel interruptions and supporting passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Aero Contractors shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Aero Contractors will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Aero Contractors shall help in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
17.06.202513:50 | Aero Contractors 173 | Lagos (LOS) Calabar (CBQ) | delayed | Claim Refund |
11.06.202511:50 | Aero Contractors 111 | Abuja (ABV) Yola (YOL) | delayed | Claim Refund |
10.06.202515:35 | Aero Contractors 174 | Calabar (CBQ) Lagos (LOS) | delayed | Claim Refund |
04.06.202515:35 | Aero Contractors 213 | Abuja (ABV) Sokoto (SKO) | delayed | Claim Refund |
02.06.202515:25 | Aero Contractors 175 | Abuja (ABV) Calabar (CBQ) | delayed | Claim Refund |
31.05.202515:45 | Aero Contractors 174 | Calabar (CBQ) Lagos (LOS) | delayed | Claim Refund |
31.05.202514:00 | Aero Contractors 173 | Lagos (LOS) Calabar (CBQ) | delayed | Claim Refund |
30.05.202513:05 | Aero Contractors 175 | Abuja (ABV) Calabar (CBQ) | delayed | Claim Refund |
26.05.202511:50 | Aero Contractors 111 | Abuja (ABV) Yola (YOL) | delayed | Claim Refund |
21.05.202511:50 | Aero Contractors 111 | Abuja (ABV) Yola (YOL) | delayed | Claim Refund |
19.05.202511:50 | Aero Contractors 111 | Abuja (ABV) Yola (YOL) | delayed | Claim Refund |
17.05.202514:00 | Aero Contractors 173 | Lagos (LOS) Calabar (CBQ) | delayed | Claim Refund |
16.05.202513:05 | Aero Contractors 175 | Abuja (ABV) Calabar (CBQ) | delayed | Claim Refund |
14.05.202511:50 | Aero Contractors 111 | Abuja (ABV) Yola (YOL) | delayed | Claim Refund |
10.05.202515:45 | Aero Contractors 174 | Calabar (CBQ) Lagos (LOS) | delayed | Claim Refund |
10.05.202514:00 | Aero Contractors 173 | Lagos (LOS) Calabar (CBQ) | delayed | Claim Refund |
09.05.202513:05 | Aero Contractors 175 | Abuja (ABV) Calabar (CBQ) | delayed | Claim Refund |
07.05.202515:35 | Aero Contractors 175 | Abuja (ABV) Calabar (CBQ) | delayed | Claim Refund |
07.05.202511:50 | Aero Contractors 111 | Abuja (ABV) Yola (YOL) | delayed | Claim Refund |
03.05.202515:45 | Aero Contractors 174 | Calabar (CBQ) Lagos (LOS) | delayed | Claim Refund |
02.05.202513:05 | Aero Contractors 175 | Abuja (ABV) Calabar (CBQ) | delayed | Claim Refund |
30.04.202515:35 | Aero Contractors 175 | Abuja (ABV) Calabar (CBQ) | delayed | Claim Refund |
30.04.202513:30 | Aero Contractors 110 | Yola (YOL) Abuja (ABV) | delayed | Claim Refund |
30.04.202511:50 | Aero Contractors 111 | Abuja (ABV) Yola (YOL) | delayed | Claim Refund |
