Passengers of Royal Brunei Airlines who have experienced a flight cancellation or delay have a legal right to compensation. According to EU Regulation 261/2004, airlines must compensate passengers if there’s a significant disruption. Here, we’ll examine your rights and the actions you should follow to receive the compensation you are entitled to from the airline.
Royal Brunei Airlines Flight Delay or Cancellation Compensation
Before claiming the Royal Brunei Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Royal Brunei Airlines Compensation for Flight Delay
In line with UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim is the actual time you arrive at your final destination.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you might not receive compensation for every flight delay. Royal Brunei Airlines is not obliged to pay compensation when extraordinary circumstances outside their control arise. This covers severe weather conditions, problems at the airport, or a strike by air traffic controllers. In such situations, you will generally not be given compensation as it is not the airline’s fault.
Royal Brunei Airlines Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines have to inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two factors: the distance of the flight and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Royal Brunei Airlines doesn’t have to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Royal Brunei Airlines Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
However, Royal Brunei Airlines isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Royal Brunei Airlines
If your travel plans have been affected by a flight delay or cancellation with Royal Brunei Airlines, it’s important to know that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will make every effort to secure your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Royal Brunei Airlines goes the additional mile to support passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Royal Brunei Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Royal Brunei Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Royal Brunei Airlines arranges hotel room accommodation. This also covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Royal Brunei Airlines cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This option is essential for minimizing travel interruptions and supporting passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Royal Brunei Airlines will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Royal Brunei Airlines shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Royal Brunei Airlines shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202518:50 | Royal Brunei Airlines 3601 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
20.06.202500:25 | Royal Brunei Airlines 3603 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
19.06.202505:15 | Royal Brunei Airlines 98 | Dubai (DXB) Bandar Seri Begawan (BWN) | delayed | Claim Refund |
19.06.202500:25 | Royal Brunei Airlines 3603 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
18.06.202517:15 | Royal Brunei Airlines 98 | London (LHR) Dubai (DXB) | delayed | Claim Refund |
18.06.202516:15 | Royal Brunei Airlines 3364 | Cebu (CEB) Manila (MNL) | delayed | Claim Refund |
18.06.202510:30 | Royal Brunei Airlines 3606 | Dubai (DXB) Istanbul (IST) | delayed | Claim Refund |
18.06.202506:45 | Royal Brunei Airlines 3621 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
18.06.202500:25 | Royal Brunei Airlines 3603 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
17.06.202521:00 | Royal Brunei Airlines 3605 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
17.06.202514:00 | Royal Brunei Airlines 3362 | Cebu (CEB) Manila (MNL) | delayed | Claim Refund |
16.06.202521:00 | Royal Brunei Airlines 3605 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
16.06.202518:50 | Royal Brunei Airlines 3601 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
16.06.202500:25 | Royal Brunei Airlines 3603 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
15.06.202521:00 | Royal Brunei Airlines 3605 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
15.06.202518:50 | Royal Brunei Airlines 3601 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
15.06.202517:15 | Royal Brunei Airlines 98 | London (LHR) Dubai (DXB) | delayed | Claim Refund |
15.06.202500:25 | Royal Brunei Airlines 3603 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
14.06.202513:55 | Royal Brunei Airlines 3622 | Dubai (DXB) Istanbul (IST) | delayed | Claim Refund |
13.06.202506:45 | Royal Brunei Airlines 3621 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
13.06.202500:25 | Royal Brunei Airlines 3603 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
12.06.202505:15 | Royal Brunei Airlines 98 | Dubai (DXB) Bandar Seri Begawan (BWN) | delayed | Claim Refund |
11.06.202517:15 | Royal Brunei Airlines 98 | London (LHR) Dubai (DXB) | delayed | Claim Refund |
05.06.202510:30 | Royal Brunei Airlines 3606 | Dubai (DXB) Istanbul (IST) | delayed | Claim Refund |
02.06.202518:20 | Royal Brunei Airlines 685 | Bandar Seri Begawan (BWN) Manila (MNL) | delayed | Claim Refund |
02.06.202515:05 | Royal Brunei Airlines 3362 | Cebu (CEB) Manila (MNL) | delayed | Claim Refund |
02.06.202505:15 | Royal Brunei Airlines 98 | Dubai (DXB) Bandar Seri Begawan (BWN) | delayed | Claim Refund |
02.06.202500:25 | Royal Brunei Airlines 3603 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
01.06.202518:50 | Royal Brunei Airlines 3601 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
01.06.202517:15 | Royal Brunei Airlines 98 | London (LHR) Dubai (DXB) | delayed | Claim Refund |
01.06.202501:05 | Royal Brunei Airlines 97 | Dubai (DXB) London (LHR) | delayed | Claim Refund |
31.05.202519:00 | Royal Brunei Airlines 97 | Bandar Seri Begawan (BWN) Dubai (DXB) | delayed | Claim Refund |
30.05.202518:50 | Royal Brunei Airlines 3601 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
30.05.202517:25 | Royal Brunei Airlines 3363 | Manila (MNL) Cebu (CEB) | delayed | Claim Refund |
30.05.202516:15 | Royal Brunei Airlines 3364 | Cebu (CEB) Manila (MNL) | delayed | Claim Refund |
30.05.202506:45 | Royal Brunei Airlines 3621 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
28.05.202500:25 | Royal Brunei Airlines 3603 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
26.05.202521:00 | Royal Brunei Airlines 3605 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
23.05.202516:15 | Royal Brunei Airlines 3364 | Cebu (CEB) Manila (MNL) | delayed | Claim Refund |
22.05.202519:05 | Royal Brunei Airlines 97 | Bandar Seri Begawan (BWN) Dubai (DXB) | delayed | Claim Refund |
19.05.202521:00 | Royal Brunei Airlines 3605 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
19.05.202517:25 | Royal Brunei Airlines 3363 | Manila (MNL) Cebu (CEB) | delayed | Claim Refund |
19.05.202510:30 | Royal Brunei Airlines 3606 | Dubai (DXB) Istanbul (IST) | delayed | Claim Refund |
16.05.202517:15 | Royal Brunei Airlines 98 | London (LHR) Dubai (DXB) | delayed | Claim Refund |
15.05.202518:20 | Royal Brunei Airlines 685 | Bandar Seri Begawan (BWN) Manila (MNL) | delayed | Claim Refund |
07.05.202511:55 | Royal Brunei Airlines 3037 | Kuala Lumpur (KUL) Langkawi (LGK) | delayed | Claim Refund |
07.05.202509:25 | Royal Brunei Airlines 3031 | Kuala Lumpur (KUL) Langkawi (LGK) | delayed | Claim Refund |
05.05.202503:30 | Royal Brunei Airlines 3359 | Manila (MNL) Cebu (CEB) | cancelled | Claim Refund |
04.05.202521:00 | Royal Brunei Airlines 3605 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
04.05.202518:50 | Royal Brunei Airlines 3601 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
04.05.202516:15 | Royal Brunei Airlines 3364 | Cebu (CEB) Manila (MNL) | delayed | Claim Refund |
04.05.202511:40 | Royal Brunei Airlines 3360 | Cebu (CEB) Manila (MNL) | delayed | Claim Refund |
02.05.202500:25 | Royal Brunei Airlines 3603 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
