Passengers of Air Niugini who have experienced a flight delay or cancellation have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the actions you need to take to get the compensation you are entitled to from the airline.
Air Niugini Flight Delay or Cancellation Compensation
Before claiming the Air Niugini compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Air Niugini Compensation for Flight Delay
According to UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you reach your final destination.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not be compensated for every flight delay. Air Niugini is not obliged to provide compensation when extraordinary circumstances beyond their control happen. This covers severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these cases, you will generally not be compensated as it is not the airline’s fault.
Air Niugini Compensation for Flight Cancellation
EU 261 states that airlines must notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. However, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two factors: the distance of the flight and the length of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air Niugini isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Air Niugini Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
However, Air Niugini is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Air Niugini
If your travel plans have been affected by a flight delay or cancellation with Air Niugini, it’s crucial to be aware that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will strive to get you your compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Air Niugini goes the extra mile to help passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Air Niugini is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Air Niugini offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Air Niugini provides hotel accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Air Niugini cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This option is essential for minimizing travel disruptions and helping passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Air Niugini will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Niugini shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Air Niugini shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202509:15 | Air Niugini 202 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
19.06.202513:00 | Air Niugini 958 | Port Moresby (POM) Alotau (GUR) | delayed | Claim Refund |
18.06.202515:25 | Air Niugini 274 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
18.06.202513:40 | Air Niugini 856 | Port Moresby (POM) Popondetta (PNP) | delayed | Claim Refund |
18.06.202513:00 | Air Niugini 958 | Port Moresby (POM) Alotau (GUR) | delayed | Claim Refund |
18.06.202510:00 | Air Niugini 252 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
13.06.202516:10 | Air Niugini 10 | Port Moresby (POM) Manila (MNL) | delayed | Claim Refund |
13.06.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
13.06.202510:00 | Air Niugini 252 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
08.06.202511:15 | Air Niugini 292 | Lae (LAE) Manus Island (MAS) | delayed | Claim Refund |
07.06.202513:00 | Air Niugini 902 | Port Moresby (POM) Kiunga (UNG) | delayed | Claim Refund |
06.06.202506:45 | Air Niugini 224 | Port Moresby (POM) Manus Island (MAS) | delayed | Claim Refund |
05.06.202517:00 | Air Niugini 189 | Mount Hagen (HGU) Port Moresby (POM) | delayed | Claim Refund |
05.06.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
05.06.202515:25 | Air Niugini 274 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
04.06.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
04.06.202510:40 | Air Niugini 4 | Brisbane (BNE) Port Moresby (POM) | delayed | Claim Refund |
01.06.202512:20 | Air Niugini 204 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
31.05.202515:25 | Air Niugini 274 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
31.05.202515:10 | Air Niugini 244 | Port Moresby (POM) Hoskins (HKN) | delayed | Claim Refund |
30.05.202515:50 | Air Niugini 164 | Port Moresby (POM) Goroka (GKA) | delayed | Claim Refund |
29.05.202515:25 | Air Niugini 274 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
28.05.202510:00 | Air Niugini 252 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
25.05.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
23.05.202516:10 | Air Niugini 10 | Port Moresby (POM) Manila (MNL) | delayed | Claim Refund |
23.05.202506:45 | Air Niugini 224 | Port Moresby (POM) Manus Island (MAS) | delayed | Claim Refund |
22.05.202507:30 | Air Niugini 202 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
21.05.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
21.05.202510:00 | Air Niugini 252 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
20.05.202514:40 | Air Niugini 4 | Brisbane (BNE) Port Moresby (POM) | delayed | Claim Refund |
18.05.202511:15 | Air Niugini 292 | Lae (LAE) Manus Island (MAS) | delayed | Claim Refund |
17.05.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
17.05.202515:25 | Air Niugini 274 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
14.05.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
14.05.202515:25 | Air Niugini 274 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
13.05.202515:10 | Air Niugini 164 | Port Moresby (POM) Goroka (GKA) | delayed | Claim Refund |
12.05.202513:00 | Air Niugini 224 | Port Moresby (POM) Manus Island (MAS) | delayed | Claim Refund |
11.05.202511:15 | Air Niugini 292 | Lae (LAE) Manus Island (MAS) | delayed | Claim Refund |
10.05.202515:10 | Air Niugini 244 | Port Moresby (POM) Hoskins (HKN) | delayed | Claim Refund |
10.05.202515:10 | Air Niugini 4206 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
10.05.202507:30 | Air Niugini 202 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
09.05.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
09.05.202506:45 | Air Niugini 224 | Port Moresby (POM) Manus Island (MAS) | delayed | Claim Refund |
08.05.202515:50 | Air Niugini 244 | Port Moresby (POM) Hoskins (HKN) | delayed | Claim Refund |
08.05.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
05.05.202511:25 | Air Niugini 203 | Rabaul (RAB) Port Moresby (POM) | delayed | Claim Refund |
04.05.202521:25 | Air Niugini 11 | Manila (MNL) Port Moresby (POM) | delayed | Claim Refund |
04.05.202511:15 | Air Niugini 292 | Lae (LAE) Manus Island (MAS) | delayed | Claim Refund |
03.05.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
02.05.202515:25 | Air Niugini 274 | Port Moresby (POM) Rabaul (RAB) | delayed | Claim Refund |
01.05.202515:50 | Air Niugini 244 | Port Moresby (POM) Hoskins (HKN) | delayed | Claim Refund |
29.04.202515:50 | Air Niugini 244 | Port Moresby (POM) Hoskins (HKN) | delayed | Claim Refund |
29.04.202515:30 | Air Niugini 188 | Port Moresby (POM) Mount Hagen (HGU) | delayed | Claim Refund |
29.04.202515:25 | Air Niugini 164 | Port Moresby (POM) Goroka (GKA) | delayed | Claim Refund |
28.04.202513:00 | Air Niugini 224 | Port Moresby (POM) Manus Island (MAS) | delayed | Claim Refund |
